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Retired_Member's avatar
Retired_Member
Oct 26, 2021
Solved

AC3200 -- C7800v2 Can't Update Firmware - Nighthawk App Loop

 I got this router  in beginning of 2020. I was using the Netgear GENIE app and then I realised I couldn't log in  ...  Then it brings me to my issue.  1.  I download the app (not the issue)  it det...
  • plemans's avatar
    plemans
    Oct 26, 2021

    Only 2 says around it. 

    1. upgrade to the CAX line. They have enough processing power that netgear paritioned the firmware for the modem seperate from the router. Allowing you to upgrade the router side seperate. the modem is still locked by the isp. 

    2. Buy the modem seperate from the router. Then you control it as well as you then control whether you want to upgrade the modem or router seperate. Plus if one goes bad, you're only replacing that and not a whole combo device. 

     

    Sadly thats it. Otherwise its at the mercy of the isp.