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Forum Discussion
Retired_Member
Oct 26, 2021AC3200 -- C7800v2 Can't Update Firmware - Nighthawk App Loop
I got this router in beginning of 2020. I was using the Netgear GENIE app and then I realised I couldn't log in ... Then it brings me to my issue. 1. I download the app (not the issue) it det...
- Oct 26, 2021
Only 2 says around it.
1. upgrade to the CAX line. They have enough processing power that netgear paritioned the firmware for the modem seperate from the router. Allowing you to upgrade the router side seperate. the modem is still locked by the isp.
2. Buy the modem seperate from the router. Then you control it as well as you then control whether you want to upgrade the modem or router seperate. Plus if one goes bad, you're only replacing that and not a whole combo device.
Sadly thats it. Otherwise its at the mercy of the isp.
Retired_Member
Oct 26, 2021Excellent explanation - thank you!
I wish we could be in charge of updating our firmwares. It bothers me that we can't and at worst - Spectrum (the king of all cheapskates) is in charge of it. Anyone know a way to get around that and update the firmware without needing to ask Spectrum to do it ?
FURRYe38
Oct 26, 2021Guru - Experienced User
ISPs are responsible for any FW handling on cable modems. There is no user updatable FW for C and CM series modems.
- Retired_MemberOct 26, 2021