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CMARSHALLH's avatar
CMARSHALLH
Follower
Sep 14, 2022

ac3200

AC3200 C7800.  I can not log in.  Apparently I have forgotten my password.  The system disagrees with my Security Answers, which I know are right.  is there a reset button on the device?  Or other solution?  A call to netgear support in asia wanted to shake me down for $100 because he got an error "16" indicating (to him) I had some malware/virus.  Really?!?!

Thank you.

 

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 14, 2022

    Yes, should be a reset button in back that you can press for 10 seconds then release. 

    Walk thru the setup wizard with a wired PC and web browser. his time write down all important information for safe keeping later on.