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Forum Discussion

dalenohre's avatar
dalenohre
Follower
Oct 03, 2015

Add a trusted device

Hi.  I have a CG3000Dv2.

 

My mobile phone is listed as a trusted device when I look at the MAC filtering tab.  The phone says it's connected to my wifi...but it is not able to load webpages.  This just happened.

 

I also have a network extender for my mobile phone.  How can I add the network extender to the list of trusted devices?  I have its MAC address, but the Netgear router is somehow blocking it, I believe.

 

Thank you.

 

Dale

cg3000dv2

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Oct 05, 2015

    Hello dalenohre 

     

    You should be able to add your network extender on the MAC filtering tab by adding the mac address. As for the phone try to tell it to forget the network and reconnect to it see if this fixes the issues.

     

    DarrenM

    • awills's avatar
      awills
      Aspirant
      Mar 15, 2016

      Hi DarrenM - I'm hoping you can assist.  When we access the 'MAC filtering' tab, the copy on the right reads, 'you can use the MAC Filtering page to block specific PCs based on their MAC address from access to the internet on selected days and times.'  Can you plesae clarify how we can use this section add a trusted devise?  We tried the 'trust all' setting under the 'Wireless Devices' tab and we are still having issues with computers / phones connecting.  Thanks!

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Mar 16, 2016

        Hello awills 

         

        What devices are you having issues connecting to the network? mac filtering is a tool for people that want to only allow there own devices to connect to the network and keep others out not really a way to help devices connect to the network.

         

        DarrenM