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Forum Discussion

rbrodoski3's avatar
rbrodoski3
Aspirant
Dec 17, 2021

All lights are green but still no internet

Hoping for some HELP!!!! I recenlty reset my modem (CM500) and TP Link router (no current issues) now all of my lights turn green on both devices except for the ethernet light on the CM500 modem.  It...
rbrodoski3's avatar
rbrodoski3
Aspirant
Dec 17, 2021

I have actually tried all those things. Is there something software wise from the modem could be causing the issue??

plemans's avatar
plemans
Guru - Experienced User
Dec 17, 2021
rbrodoski3 wrote:

I have actually tried all those things. ----And what happened? did the computer connect? 

 

  • rbrodoski3's avatar
    rbrodoski3
    Aspirant
    Dec 17, 2021

    I wish i could say yes but nothing. For what ever reason it shows all my lights green again except for the ethernet port flashing rapidly and not internet connection.

    • plemans's avatar
      plemans
      Guru - Experienced User
      Dec 17, 2021

      try it one more time. But this time, follow this. 

      disconnect the CM500 from the router, Factory reset the CM500 , and then power it off. 

      Disconnect the coax from it for 30 minutes. 

      then connect the coax back to it and power it on. 

      then connect a powered down pc/laptop to it. 

      Then power on the pc/laptop.

      Then try to use it. 

       

      I've read of a few ISP's that don't release the public IP address for up to 30 minutes.