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Forum Discussion
All lights blinking. No service. CM500
All lights are green and the service is still spotty. The ISP isn’t much help. What should I do? I’ve done plenty of reboots.
Who is the ISP?
What speed package UP and DOWN do you pay for?
Modem is a DOCSIS 3.0 and maybe getting out of spec with the ISP. Does the ISP still approve of this modem on there network?
Has a power off for 1 minute then back ON with the modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Factory reset the modem?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Cox
I just noticed they upgraded me to 500mbs speed. Which I never asked for. Think that is too much for the modem?
I just noticed they upgraded me to 500mbs speed. Which I never asked for. Think that is too much for the modem?
It's rated up to around 600Mpbs
Would need to see the cable and event logs...