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Forum Discussion

Jacobgonzalez12's avatar
Sep 09, 2020

Amber light on upstream

My upstream is an amber color and I get lag spikes when I’m playing games and it’s annoying , only one upstream channel is locked . Here is my event log

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Have the ISP check the signal and line quality UP to the modem. 
    Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 
    Be sure to power OFF the modem for 1 minute them back ON.

  • plemans's avatar
    plemans
    Guru - Experienced User

    do you also have a screen snip of the cable connections page?

    I'd also advise you to remove any splitters, amplifiers, attenuators in line.