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pmc3050's avatar
pmc3050
Tutor
Jul 22, 2017

Amber Upstream Light

I have a C6300 AC1750 modem & router with firmware version 2.01.20 (I think this is the most current version). The upstream light is amber, and I find that I occasionally have connectivity problems. ...
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Jul 25, 2017

sorry, we cannot see the screenshot. 

 

cna you please post it again.?

pmc3050's avatar
pmc3050
Tutor
Jul 25, 2017

Reposting screenshots. If you still cannot see them, please tell me a way to send them directly to you. Download

 

 

Upload

 

 

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Jul 26, 2017

    your power levels are bad and you have partial Upstream. 3 out 4 channels are not being ranged in your case.

    also, you have lot of uncorrectables as well.

     

     

    • pmc3050's avatar
      pmc3050
      Tutor
      Jul 27, 2017
      So do you have any suggestions for fixing those problems? The cable company says the problem is with the router/modem.
      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired
        Jul 27, 2017

        who is the ISP/Cable Company? do you have power level info from Cable company's product?