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Forum Discussion
Amber Upstream Light
I have a C6300 AC1750 modem & router with firmware version 2.01.20 (I think this is the most current version). The upstream light is amber, and I find that I occasionally have connectivity problems. ...
I have a Netgear C6300 AC1750 modem. I have Comcast/Xfinity cable and I returned all of their equipment because I did not want to continue paying rental fees. I just purchased this Netgear Wireless cable modem and the upstream light is solid amber. I had Comcast come out and check all the lines and they said it was an issue with the modem. I will screenshot and post the pics from my modem upstream log. PLEASE HELP!!!!!
I have not had internet for 2 weeks.
Is your modem provisioned? If not provision it.
also, your upstream power is very high. This is due to either outside cabling or extra splitters in your house.
first thing you want to check is provisioning.
what happens when you try to connect via ethernet and go to www.google.com ?
The modem was provisioned and there is one splitter in the house. Comcast is coming out for a third time tomorrow. Why is it that their equipment works but Netgear equipment does not work? I thought Netgear equipment was better?
What is the problem you are facing (it is not clear with the original post)? Is it just Amber LED? or no internet at all?
Please post the event logs as well.
Amber LED is typically not comcast devices and specific to NTGR devices to show non-bonded upstream. You can probably plugin comcast device and see what is the upstream power and if the upstream is actually bonded.
