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Forum Discussion
Anyone with Xfinity Internet notice a huge jump in their usage?
I have an Orbi AC2200 Router (CBR40) and have about 12 devices connected. We have Xfinity internet with 1.2T (1229 GB) in our plan. Last month and this month, we are exceeding our plan. This has NE...
Your ISP has been making there own service modifications which may be one cause of problems. Also would need to post your modems connections and event logs there as well for review to see if there are any issues seen there.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Orbihouse1 wrote:
I have an Orbi AC2200 Router (CBR40) and have about 12 devices connected. We have Xfinity internet with 1.2T (1229 GB) in our plan. Last month and this month, we are exceeding our plan. This has NEVER happened before.
Nothing has changed in our house or usage habits!!! Xfinity is of no help and informed that only Netgear/Orbi can identify the solution. I checked connected devices, and all look legit.
How do I trouble shoot this? Change user password? What else?
Thanks for any help and suggestions.
Thanks for the response and article links.
When I type in my pc web browser: http://192.168.100.1 I get a suspicious page that states its not secure. Reluctantly-- I still typed in my user name and password. It only gives me the option to change my admin password.
I also tried getting there through orbilogin.net and still got the same suspicious site.
Do you see something different when try accessing through either route?
Thanks-
Is should be a log in page pop up, yes, to get into the modems web page.
Post a screen capture of what this page looks like.