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Forum Discussion
Arlo/Netgear PGZNG1 (ADT Pulse) no longer connecting.
Hello, Not sure this is the correct place to post, but I'd appreciate some help if it is available. Setup: Netgear CM1000 Cable Modem Eero Mesh Router Network Netgear/Arlo PGZNG1 V2 (ADT) Gatewa...
Something to contact ADT about. Thats ADTs product.
Thanks. Sorry the initial post was unclear. It was regarding an encounter with the ADT technician dispatched because the gateway quit working. They (were nice, but) left the visit inisisting I had ports closed and there was nothing they could do. Not sure there is any more that I can do other than what I already initially described.
I was under the impression that (until recently) Arlo was a subsidiary of Netgear and the gateways with the model number PGZNG1 do carry either label (Netgear or Arlo). I cannot locate any technical info on the gateway (just a quick start guide), but it seems odd that the only thing it does when powered on is the power indicator light turns green; no other light even blinks even once. From this, ADT concludes that ports are blocked.
This forum is for Netgear branded cable modem products.
You might post here for Arlo products and see:
https://community.arlo.com/t5/Arlo-Forum-Discussions/ct-p/arlo-forum-discussions
Good Luck.
Thanks, Guru.
Looks like I am in the middle on all fronts (ADT-vs-Eero, ADT-vs-Cox and Arlo-vs-Netgear...).
I did start at the Arlo Community. Searching for 'PGZNG1' yields zero results so I decided since Netgear does make the PGZNG1I would try here. (Sometimes the were embossed with Arlo, sometimes Netgear; mine was mfg in 2019; see https://fccid.io/PY312100192/User-Manual/User-Manual-1737475 ). As you can see by the manual, they are simply black gateways that look just like a cable modem. I was hoping someone with a Netgear branded PGZNG1 might have some experience and be able to help.
Regardless, I do appreciate you assistance thus far.