NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Arlo/Netgear PGZNG1 (ADT Pulse) no longer connecting.
Hello, Not sure this is the correct place to post, but I'd appreciate some help if it is available. Setup: Netgear CM1000 Cable Modem Eero Mesh Router Network Netgear/Arlo PGZNG1 V2 (ADT) Gatewa...
This forum is for Netgear branded cable modem products.
You might post here for Arlo products and see:
https://community.arlo.com/t5/Arlo-Forum-Discussions/ct-p/arlo-forum-discussions
Good Luck.
Thanks, Guru.
Looks like I am in the middle on all fronts (ADT-vs-Eero, ADT-vs-Cox and Arlo-vs-Netgear...).
I did start at the Arlo Community. Searching for 'PGZNG1' yields zero results so I decided since Netgear does make the PGZNG1I would try here. (Sometimes the were embossed with Arlo, sometimes Netgear; mine was mfg in 2019; see https://fccid.io/PY312100192/User-Manual/User-Manual-1737475 ). As you can see by the manual, they are simply black gateways that look just like a cable modem. I was hoping someone with a Netgear branded PGZNG1 might have some experience and be able to help.
Regardless, I do appreciate you assistance thus far.
Have you tried contacting Netgear support to see if there are any other avenues?
Only other information I can offer is the following:
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853I am having the same issue. My ADT pulse app no longer connects. The ADT Argo (netgear) gateway is offline. Every other internet enabled device works including my smart house Lutron connect and nest thermostats both on WiFi and remote. ADT tech said ports are blocked. I can not seem to find a valid tool for confirming if a port is open or closed. Every online tool I try says ports are closed. Service provider said the ports are not blocked but as a consumer I do not know what to believe.
Questions:
How does a novice check to see if a port is open on a network?
open at the modem?
open at my orbi router?This seems exceedingly complicated for 2021.
I should not have to port forward as this was not done before. The ports the tech told be should be open are
53 udp
123 udp
443 tcp
80 tcp
554 tcp
5222 tcp
Thanks for any help you can offer.
I feel your pain. Worked for years without a wrinkle. Suddenly - nothing.
Why when the device doesn't come up do they claim blocked ports? Never blocked any ports and didn't install any new devices that would latch onto them. I switched to an entirely different modem fresh out of the box and connected nothing to it except the cable modem and the ADT gateway and a spare laptop. It (the gateway) did not show up on the network. I wish I had something helpful to share. I am going to search for an app/site/method to see if it can display all ports currently being used, but I doubt this will help if a simple configuration like Cable modem -> new (non-wireless) router -> ADT gateway doesn't work.
ADT out again tomorrow. Hopefully, we can come up with a resoultion.
BTW, was there an event or change that caused it to fail? Also, is your ISP Cox?
Good luck!
