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Forum Discussion
Arlo/Netgear PGZNG1 (ADT Pulse) no longer connecting.
Hello, Not sure this is the correct place to post, but I'd appreciate some help if it is available. Setup: Netgear CM1000 Cable Modem Eero Mesh Router Network Netgear/Arlo PGZNG1 V2 (ADT) Gatewa...
Thanks! Fascinating. Same experience with a very frustrated ADT tech who came twice. This guy was very cool about trying things I suggested and letting me see his screen. But, no luck.
I realized that before I had a different cable modem which must have been a router and a dumb unmanaged switch. Spectrum changed my modem out to be, I assume, just a modem with one IP and no DHCP. So I flipped the switch to a simple TP Link router. ADT still wouldn't connect up but all my other devices were fine. I was going to set up a static IP address for the ADT device as my next step, but all of a sudden it is working. Maybe they pushed some generic update to all of us and you and I both got caught in it. Very frustrating to not understand what the issue was. I'm going to keep my appointment on Friday with virtual tech support and see if they can explain it to me.
Interesting. Just for giggles I went and added the domain back in the DHCP reservation and it went offline again. This is so stupid all the time I have spend and the ADT tech time was ridiculious when If they would of provided basic log access or troubleshooting it could of be solved in a fraction of the time.
The reasoning behind not allowing access was due to security reason..... What the device is in my house on my network......
Bryan
I just hung up with ADT tech support (this time they called me!). I explained the issue that caused problems for over a month, sequence of events, and just asked if I could learn anything for if it happens again. She was confused. Checked her system notes and said that a firmware update was pushed to the gateways on 9/1, so she thinks mine hit early and that is what fixed things. She suggested that if this ever happens again to inquire about firmware updates that could cause or fix the issue. I asked her to note upwards that someone must have known there was a glitch that needed to be fixed as that could have saved me weeks of effort. Not her fault, she was really pleasant and helpful.
Bottom line is I'm up, and have no clue if the prior tech who didn't call me performed some kind of reset/recert on my unit or if the firmware upgrade did it. Either way, I'm up. Not totally satisfying, but I'll take it.
(My "devices" light, the top one, is amber btw, but whatever, everything is working, just assume this means I have no additional devices plugged into the extra port on the back of the gateway.)