NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Assistance interpreting logs from cm700 Modem regarding slow internet.
Hello, I'm having an issue with my internet being intermittently slow, and cutting out. I have worked with my ISP, and they ensure that I have a solid connection to my site, and I have made sure tha...
You have errors and criticals that the ISP needs to review and help resolve.
https://highspeed.tips/docsis-events/
Power levels are too high:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. Be sure fittings are snug.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html