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Forum Discussion
AX2700 Slow Speed
I have an AX2700 (cax30) modem and router combination. I am connected via cable to xFinity with a 800MBS speed/plan. According to my Nighthawk app my internet speed is 600MBS. My computer/phone is...
Are you using smart connect?
If so, try disabling that. then test the difference in speed from the 2.4ghz to the 5ghz.
2.4ghz is a slow network and sensitive to interference. You should have your streaming devices and higher performing devices on the 5ghz.
Plemans - thank you for the response. After I sent the post in I called Xfinity to see what they are seeing and ensure I am provisioned correctly. Interesting, I actually have 1.2GB speeds from Xfinity but now - 150MBS is all I am seeing on my devices. Today, I tried to reset everything back to factory settings, and just reset it all up again. No change in speeds. I also turned off smart connect and no difference. it looks all my devices are now on 5GHZ accept the router (should that be the case). Xfinity is now coming to my house this week to see what they can find.
TY again for the help.
Do you have a screensnip of the cable connections page and the event logs?
Those help us check the line as well and give you info to xfinity when they come or helps to prevent an issue interior to the home.
Thank you again for the help.
Here is some data - is this what you were looking for.
It is not letting me attach screenshots. I may have to do 1 at a time
TY again.
PS. Still only gettin 150MBS on a 1.2GB provision
You did do the logs but not the event logs. In the same browser page on the left but down a little.
Plemans - just wanted to give you an update. Xfinity showed up and connected ethernet to my modem and verified the same speed I was seeing ~150MBS. They then connected directly to the coax and measured 2GBS with a very clean line. They also cleaned all the connections outside and everything was very good. He then tested the modem again and still 150MBS. So, it looks like a modem issue unless you can think of anything else.
A factory reset and reprovisions would be about all I can recommend if they're saying the line is good.
You can always start and RMA process or exchange it where you bought it. Maybe something is bad internally.
After the default reset, disable QoS, traffic meter, and Access Control during the configuration process. If you want to use any of these features, you can enable them after you get your throughput issues sorted.
