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Forum Discussion
Solved
AX2700/CAX30 Spectrum Packet Loss
Hello, I'm looking for some help as of three days ago, I started to notice significant packet loss on my network. I checked the router connections, rebooted and even Factory Reset the Router to c...
I called Spectrum again on Sunday and they agreed to send a Tech out today Tuesday. On Monday 9 AM, there were two Spectrum trucks on my block working on the boxes they have throughout the neighborhood. From what I was able to see they replaced some cables as they were running some and after they left about 10 PM the internet has been stable. I'm no longer getting any packet loss and there was some high wait times on some connections about 150ms but that cleared up as well. Not sure what they did and there was no outage/maintenance scheduled for my area, but it has restored service back to how it was.
What firmware version are you on?
How are you testing packet loss?
And do you have a screen snip showing the packet loss testing/route its using?
Are you testing wired? Wireless?
Firmware: 1.4.11.2
Packet Loss being tested via Ping tests to Google, EA, Twitch, etc. these show about 30% loss. I don't believe it's ICMP filtering because all packets would be lost. I've also been using packetlosstest [.] com and the In-Game Packet loss reporter from Apex Legends and CS:GO.
I've tested both via Wireless and Wired connections and the results are consistently the same.
But it doesn't show at what point its getting lost.
Start with the device you're on pinging your router. then move to the next ip address to check it.
Its easy to see you have packets lost but tougher to see at what point they're getting lost.
I started as you suggesting pinging in network and I see packet loss the moment traffic leaves my local network and goes to the ISP next hop Spectrum. I tested two more IPs after and they show packet loss as well but if traffic is following the same route of the Traceroute then it is being dropped at the Spectrum connection.
Unrelated, from the original screenshots, do you see any issues with the settings/numbers the router is getting? I compare it to multiple posts I have seen on the forums for the CAX30 and they look normal.
