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Forum Discussion
Solved
AX2700/CAX30 Spectrum Packet Loss
Hello, I'm looking for some help as of three days ago, I started to notice significant packet loss on my network. I checked the router connections, rebooted and even Factory Reset the Router to c...
I called Spectrum again on Sunday and they agreed to send a Tech out today Tuesday. On Monday 9 AM, there were two Spectrum trucks on my block working on the boxes they have throughout the neighborhood. From what I was able to see they replaced some cables as they were running some and after they left about 10 PM the internet has been stable. I'm no longer getting any packet loss and there was some high wait times on some connections about 150ms but that cleared up as well. Not sure what they did and there was no outage/maintenance scheduled for my area, but it has restored service back to how it was.
I called Spectrum again on Sunday and they agreed to send a Tech out today Tuesday. On Monday 9 AM, there were two Spectrum trucks on my block working on the boxes they have throughout the neighborhood. From what I was able to see they replaced some cables as they were running some and after they left about 10 PM the internet has been stable. I'm no longer getting any packet loss and there was some high wait times on some connections about 150ms but that cleared up as well. Not sure what they did and there was no outage/maintenance scheduled for my area, but it has restored service back to how it was.
Glad they fixed it! packet losses can be a little challenging to track down
