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Forum Discussion
AX8 Nighthawk AX6000 cable modem router intermittent service with Xfinity
Slow and intermittent service with Xfinity so purchased a new modem they recommended AX6000 and i am still having problems but they keep sending me to Netgear to check settings. It is dropping me from teams and zoom calls. I can't get through to Netgear. Any self help ideas?
1 Reply
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Is SIP ALG enabled or disabled? Under Advanced tab/Setup/WAN Setup on the modems web page.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
