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Forum Discussion

HomeTown's avatar
HomeTown
Aspirant
Dec 22, 2022

Bad tel 1 port? C7100V – Nighthawk AC1900 WiFi Cable Modem Router

I'm not getting a dial tone on any of my home phones.  When I reboot my modem, the dial tone returns temporarily.  But every few days I lose the dial tone again.  My internet is working fine. Do I h...
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Dec 22, 2022

You could check with the ISP. there isn't much for settings for controls with those. 

there should be 2 phone ports on it if you think its a port issue problem with the device. 

You can also check the voice status when it goes down to see what its saying. 

page 67/68 of the manual goes over that. 

 

  • HomeTown's avatar
    HomeTown
    Aspirant
    Dec 22, 2022

    ISP says it's a problem with the tel 1 port.  Do you think I should just get a new modem/router?

    • plemans's avatar
      plemans
      Guru - Experienced User
      Dec 22, 2022
      Did you try the other port? Or what it says under it's status when it goes down?