Blink Sync module will not connect to router

---

sherry_justme wrote:

Had a power outage and my Blink Sync Module will not connect to the router, keeps telling me to connect to a Blink Server, but when I do says no internet. 

---

Did you reboot the network in the required sequence?

Be sure to restart your network in this sequence:

• Turn off and unplug modem/router.
• Turn off other devices and computers.
• Plug in and turn on modem/router. Wait 2 minutes for it to connect.
• Turn on computers and rest of network.

---

when I go to www.routerlogin.net it immediately takes me to an answer security questions page and I have no idea what those answers are (I never set up security questions)     how can I get to where I need to switch to 2.4 to reconnect my blink security cams?   

---

Not sure that I follow what is happening here. Where does 2.4 GHz come into things?

How are you trying to login to the router? (WiFi? Wired? Browser? App?)

If you are talking about access to the browser's graphical user interface (GUI), the router's controls, these are on the label for your device, along with the default wifi login details. The username is fixed at admin. The default password is password.

If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.

If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.

If the standard factory password (password) does not work, and you can't remember the one you gave it, you will have to factory reset the thing to get back to the default. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support