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Golfnut123's avatar
Golfnut123
Aspirant
Jul 20, 2020

Brand new and having issues - 2.4g wifi won't connect to any devices

I just purchased a new modem/router and got it set up, but the 2.4g band won't connect to any devices.  On my Roku, it shows an X for Internet connection, and my other devices (iphone, ipad and macbo...
Golfnut123's avatar
Golfnut123
Aspirant
Jul 21, 2020
It is a C6300v2. I purchased it from Best Buy yesterday. The box indicates it is compatible with Spectrum.
plemans's avatar
plemans
Guru - Experienced User
Jul 21, 2020

have you tried logging into it and change the ssid and password? 

  • Golfnut123's avatar
    Golfnut123
    Aspirant
    Jul 21, 2020
    I changed the password but not the ssid.
    • Golfnut123's avatar
      Golfnut123
      Aspirant
      Jul 21, 2020

      I just tried changing the SSID and it didn't help either.

      • plemans's avatar
        plemans
        Guru - Experienced User
        Jul 21, 2020

        do 5ghz and wired devices work?