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Forum Discussion
Brand new CMD31T Cable modem constantly dropping internet connection on Comcast
Hi everyone. This is my first post as I have a persistent ongoing issue with a brand new CMD31T cable modem. I'm actually on my second one as Netgear phone support told me that I had a defective unit....
Netgear is full of sh!t! I own one of these and it has failed.
Netgear tried to give me the same BS about calling Comcast. This is a privately purchased modem. Comcast has NO responsibility to provide ANY support! Netgear wants to avoid supporting their own faulty products. I'm trying to get an RMA and Netgear is doing everything possible to refuse.
It looks like I will have to write a letter to my Attorney General.
Netgear tried to give me the same BS about calling Comcast. This is a privately purchased modem. Comcast has NO responsibility to provide ANY support! Netgear wants to avoid supporting their own faulty products. I'm trying to get an RMA and Netgear is doing everything possible to refuse.
It looks like I will have to write a letter to my Attorney General.
I have the EXACT same problem! Comcast technician came to the house to check the lines and he confirmed that the CMD31T is defective. He said this model has had hundreds of complaints and there is nothing comcast can do, it's a matter of the modem being defective. Netgear won't take ANY responsibility. I'm done with netgear and I am passing the word on. Netgear needs to own up to their responsibilities to the consumer.
Hello Lowbrowser
I sorry you are having issues with the modem. If it is defective and not working you can contact Netgear phone support if its still under warranty and they will be able to help fix the issue or even replace the unit if it is broke.
http://support.netgear.com/general/contact/default.aspx
DarrenM
