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Forum Discussion
Brand new CMD31T Cable modem constantly dropping internet connection on Comcast
Hi everyone. This is my first post as I have a persistent ongoing issue with a brand new CMD31T cable modem. I'm actually on my second one as Netgear phone support told me that I had a defective unit....
Yea, I agree. I'm through with Netgear. There technical support responses over the phone seemed just like a lot of BS. Comcast had no idea what I was saying when I told them that Netgear said that Comcast engineers had to flash specific firmware/software on to their modems for their customers. This modem should be black listed from their approved modem list. After two units and faulty performance, this product is a scam.
Good luck on the RMA. Hope you get your money back. Netgear's customer service is pretty horrendous.
Good luck on the RMA. Hope you get your money back. Netgear's customer service is pretty horrendous.