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Forum Discussion

Aspirant

Feb 25, 2012

Brand new CMD31T Cable modem constantly dropping internet connection on Comcast

Hi everyone. This is my first post as I have a persistent ongoing issue with a brand new CMD31T cable modem. I'm actually on my second one as Netgear phone support told me that I had a defective unit....

jfox3366

Novice

Mar 01, 2012

Icaras wrote:
The lights on the modem go through the motions as if rebooting. The way I test when it drops out is I'll play some online games and wait for the cable modem to drop out, and it always does around every 15 minutes.

Icaras wrote:
The lights on the modem go through the motions as if rebooting. The way I test when it drops out is I'll play some online games and wait for the cable modem to drop out, and it always does around every 15 minutes.

Could you please specify the LED patterns of the modem? Do you experience the same LED status when it's directly connected to your router or computer?