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Forum Discussion
Brand new CMD31T Cable modem constantly dropping internet connection on Comcast
Hi everyone. This is my first post as I have a persistent ongoing issue with a brand new CMD31T cable modem. I'm actually on my second one as Netgear phone support told me that I had a defective unit....
I just bought this device from a Charter authorized dealer in March. At that time this device was approved to be on the Charter network. It has since been blacklisted and I was told I needed to address this with Netgear.
I found the blog discussing this Netgear CMD31T http://forum1.netgear.com/showthread.php?t=75134 and the article regarding problems with Comcast.
Just got off the phone with Netgear "support" regarding their being blacklisted from Charter. The tech told me first that this was Charter's problem but they could help getting connected to the network maybe. She was an idiot. Did not compute through her brain that they were blacklisted due to incompatibility. She said it must be Charter's fault because their device shows compatibility and they haven't heard of any issues. The tech said she was going to call Charter - then called me back to say she couldn't find their phone number. I swear.:confused:
As it turns out I am connected (although I experience issues) because I connected during the time they were still authorized. Being blacklisted means Charter can kick me off at any time and if I get off their network cannot ever reconnect with this device.
Netgear needs to issue a firmware update or a new modem and replace this one at their expense.
What they are doing at Netgear is fraud plain and simple. They continue to sell a product that not only does not work with specified providers but one that they are blacklisted from. Time to contact the AG, BBB, FTC and others.
I found the blog discussing this Netgear CMD31T http://forum1.netgear.com/showthread.php?t=75134 and the article regarding problems with Comcast.
Just got off the phone with Netgear "support" regarding their being blacklisted from Charter. The tech told me first that this was Charter's problem but they could help getting connected to the network maybe. She was an idiot. Did not compute through her brain that they were blacklisted due to incompatibility. She said it must be Charter's fault because their device shows compatibility and they haven't heard of any issues. The tech said she was going to call Charter - then called me back to say she couldn't find their phone number. I swear.:confused:
As it turns out I am connected (although I experience issues) because I connected during the time they were still authorized. Being blacklisted means Charter can kick me off at any time and if I get off their network cannot ever reconnect with this device.
Netgear needs to issue a firmware update or a new modem and replace this one at their expense.
What they are doing at Netgear is fraud plain and simple. They continue to sell a product that not only does not work with specified providers but one that they are blacklisted from. Time to contact the AG, BBB, FTC and others.