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Forum Discussion
Brand new CMD31T Cable modem constantly dropping internet connection on Comcast
Hi everyone. This is my first post as I have a persistent ongoing issue with a brand new CMD31T cable modem. I'm actually on my second one as Netgear phone support told me that I had a defective unit....
Hello all - I joined so I could post here of my similar troubles now with the CMD31T.
Our previous networking setup was experiencing service interruptions and our ISP said it was due to the device not accepting the firmware updates. This causes the modem to cycle (connection interrupt). On the advice of ISP, we 'upgraded' to a DCOSIS 3 modem - the CMD31T which was listed as compatable. We purchased in late March the device and online with it sometime in April. We immediately noticed improvement in multiple connection scenarios and were pleased - very much so.
Now we have the same problem as before and our ISP is telling us we should eith buy or rent more equipment. This is unacceptable - the device is less than 6 months old.
Someone needs to own this issue, and seeing that the same issue is seen at more than one ISP, then my feeling is that Netgear needs to own it, or ISP's need to figure out how to properly write firmware...
For two days now, I have tried to submit support ticket to Netgear and a message of 'We are unable to process your request due to technical problems' or similar wording appears each time. I am not here for support, so please don't try to redirect me. I am here voicing my concern of an issue that I, like others are having with a specific Netgear product.
Heaven forbid we could get a straight answer from someone.
Firmware updates are pushed from the ISP's for cable modems and a post on another thread of this same modem, the poster seems to indicate that firmware updates are different if the device is branded vs customer owned.
Is this correct? Please provide proof if true.
I've used Netgear for years with few problems and enjoy the ease, simplicity, and reliability of their products - until recently. I wonder how many of these units have been sold, because it seems the wheels are coming off the cart with this device and I find a less than 6 month life in the field to be unacceptable. Escalation seems to be the order here.
Our previous networking setup was experiencing service interruptions and our ISP said it was due to the device not accepting the firmware updates. This causes the modem to cycle (connection interrupt). On the advice of ISP, we 'upgraded' to a DCOSIS 3 modem - the CMD31T which was listed as compatable. We purchased in late March the device and online with it sometime in April. We immediately noticed improvement in multiple connection scenarios and were pleased - very much so.
Now we have the same problem as before and our ISP is telling us we should eith buy or rent more equipment. This is unacceptable - the device is less than 6 months old.
Someone needs to own this issue, and seeing that the same issue is seen at more than one ISP, then my feeling is that Netgear needs to own it, or ISP's need to figure out how to properly write firmware...
For two days now, I have tried to submit support ticket to Netgear and a message of 'We are unable to process your request due to technical problems' or similar wording appears each time. I am not here for support, so please don't try to redirect me. I am here voicing my concern of an issue that I, like others are having with a specific Netgear product.
Heaven forbid we could get a straight answer from someone.
Firmware updates are pushed from the ISP's for cable modems and a post on another thread of this same modem, the poster seems to indicate that firmware updates are different if the device is branded vs customer owned.
Is this correct? Please provide proof if true.
I've used Netgear for years with few problems and enjoy the ease, simplicity, and reliability of their products - until recently. I wonder how many of these units have been sold, because it seems the wheels are coming off the cart with this device and I find a less than 6 month life in the field to be unacceptable. Escalation seems to be the order here.