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Forum Discussion
Brand new CMD31T Cable modem constantly dropping internet connection on Comcast
Hi everyone. This is my first post as I have a persistent ongoing issue with a brand new CMD31T cable modem. I'm actually on my second one as Netgear phone support told me that I had a defective unit....
It is unfortunate that both Netgear and Comcast are speaking somewhat vaguely about what they both know, without doubt, is a problem. They are doing this to try and delay what might one day be, and rightly so, a group settlement suit. Keep copies of your receipts girls and boys.
Comcast's issues are not just with the Netgear CMD31T. Browse over to their website and look thru the user forum about the problems with Arris Gateways which they themselves continue to supply to their customers and charge a monthly rental for.
People keep buying the CMD31T because it is one of the cheapest, if not the cheapest, cable modems BestBuy sells. And, both NETGEAR and Comcast continue to insist it is supported even though their techs certainly know, but probably have been instructed not to tell you, that there is a compatibility problem. Which is why you get such vague double talk even from at least one 'expert' on this forum. They may eventually suggest that you try a different model cable modem, but will stop short of saying, plainly, who is at fault.
Anyway, yes, there is a compatibility problem. And, no, neither Comcast or Netgear will admit it.
Buy some other model cable modem. That is the wisest course of action at this time.
But, this sort of highlights how you are screwed no matter what you do in a culture where capital overrules Truth. Obviously, there is no guarantee that Comcast might not upgrade their system, again, and that might lead to problems with some other vendor's cable modem.
Comcast's issues are not just with the Netgear CMD31T. Browse over to their website and look thru the user forum about the problems with Arris Gateways which they themselves continue to supply to their customers and charge a monthly rental for.
People keep buying the CMD31T because it is one of the cheapest, if not the cheapest, cable modems BestBuy sells. And, both NETGEAR and Comcast continue to insist it is supported even though their techs certainly know, but probably have been instructed not to tell you, that there is a compatibility problem. Which is why you get such vague double talk even from at least one 'expert' on this forum. They may eventually suggest that you try a different model cable modem, but will stop short of saying, plainly, who is at fault.
Anyway, yes, there is a compatibility problem. And, no, neither Comcast or Netgear will admit it.
Buy some other model cable modem. That is the wisest course of action at this time.
But, this sort of highlights how you are screwed no matter what you do in a culture where capital overrules Truth. Obviously, there is no guarantee that Comcast might not upgrade their system, again, and that might lead to problems with some other vendor's cable modem.