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Forum Discussion

sharmar10's avatar
sharmar10
Follower
Oct 26, 2015

C3000-100NAS Firmware Update

I have version V1.01.11.  My service provider, Time Warner Cable, told me to check to see if there is an update to my firmware since the Internet seems to have gotten slower lately.  When I go to 'ro...
Firmware
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Oct 27, 2015

Hello sharmar10

 

All firmware is pushed out by your ISP so if there is a new firmware update all you would need to do is unplug the modem and plug it back in and it would download it on its own. Cable gateways cant update the Firmware manually.

 

DarrenM

  • b_3x's avatar
    b_3x
    Aspirant
    Nov 10, 2015

    Hi DarrenM,

     

    is that also true for customer owned modems?

     

    thanks,

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Nov 10, 2015

      b_3x

       

      Yes netgear has to send all firmware updated to the isp then it goes threw a approval process and the isp makes some changes if needed and releases when they are ready to this is for call cable modem customer owned or rented.

       

      DarrenM

      • b_3x's avatar
        b_3x
        Aspirant
        Nov 10, 2015

        Thank you DarrenM for the quick reply.

        TWC says that they can't fix, somehow my firmware was upgraded to V2.02.26, and TWC says i need to contact Netgear as the internet is not working now.

        And Netgear says it is out of warrenty, and in order to downgrade the firmware to V1.01.11, it needs to be renewed...

         

        Do you know if the isp will be pushing a downgrade or since it is failing to connect to the interent (at very slow speed) the isp can't push a fix?