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Forum Discussion
Solved
C3000-100NAS periodically disconnecting from TWC
Greetings, I have a C3000-100NAS modem running firmware version V2.02.08 with the lovely TWC as my ISP. For about a week now, my modem will periodically (several times a day) lose connection....
So apparently there was some kind of "signal problem" between TWC and the modem. The tech sent some updated signals to it and wants me to do a full power cycle and that it should be fixed.
There's no cable splitter. The modem is plugged directly into the wall.
Over the weekend, there was another disconnect that started at Saturday 2am and the modem never recovered its connection.
I returned late sunday, restarted the modem (after grabbing the logs), and the connection returned a few minutes later.
Is there at least an API/setting that I can use to programmatically restart the modem when the connection is down for a few minutes?
If there's no solution offered soon, I'll likely request a replacement unit as the unit is only a few months old.
Hello Bildoom
If you do believe its a hardware issue with the modem then I would contact support.
https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
Is there some way to determine what is at fault here?
Hello bildoom
The only way to figure that out is if the Cable tech comes out to your home to investigate to make sure its not a issue with the cable lines.
DarrenM
So apparently there was some kind of "signal problem" between TWC and the modem. The tech sent some updated signals to it and wants me to do a full power cycle and that it should be fixed.