Forum Discussion

Aspirant

Dec 26, 2016

C3000 dropping connection

I have have had 8 wireless devices connected to my c3000 wireless router modem without problem. Added two more, occaisionally disconnect from internet . is there a limit? Is there a solution to connec...

Troubleshooting

HanabiraAsashi

Aspirant

Dec 30, 2016

Sorry about that.

<tabindex=-1>Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR
1	Locked	QAM256	26	795000000 Hz	-7.3 dBmV	38.2 dB
2	Locked	QAM256	25	789000000 Hz	-7.4 dBmV	38.2 dB
3	Locked	QAM256	27	801000000 Hz	-6.9 dBmV	38.2 dB
4	Locked	QAM256	28	807000000 Hz	-7.0 dBmV	38.2 dB
5	Locked	QAM256	33	837000000 Hz	-6.9 dBmV	38.6 dB
6	Locked	QAM256	34	843000000 Hz	-6.8 dBmV	38.2 dB
7	Locked	QAM256	35	849000000 Hz	-7.1 dBmV	38.6 dB
8	Locked	QAM256	36	855000000 Hz	-7.1 dBmV	38.6 dB

<tabindex=-1>Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	3	5120 Ksym/sec	32200000 Hz	44.8 dBmV
2	Locked	ATDMA	1	5120 Ksym/sec	19000000 Hz	43.8 dBmV
3	Locked	ATDMA	2	5120 Ksym/sec	25600000 Hz	45.8 dBmV
4	Locked	ATDMA	4	2560 Ksym/sec	37200000 Hz	45.8 dBmV

Trikein

Luminary

Dec 30, 2016

I am just giving my amauter opinion, but that doesn't look like a inside wiring problem. DS power level is a tiny bit low, but DS SNR is strong and all the DS power levels are within 1dB of each other. That makes me think its something going on between you and the ISP Cable Modem Termination System (CMTS) and your modem. Do the T4 errors time up with the reboot? Do you happen to live in a very congested area like a city or near a college? At this point, I would agree with the moderator that a technician is required. I would suggest requesting one that has a cable signal meter that they can hook up to the line to see if they isolate it. If you know anyone in the area, you might want to ask them if they are also having problems.