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Forum Discussion
C3000 Help
I have a C3000 which has suddenly stopped working. The power light is on and the downstream light is flashing. TWC says there is nothing wrong on their end. Netgear can fix it if I pay. :rolleyes:...
The purpose of those two checks was to see if you have a DNS problem, and this is often easy to check using a URL and an IP address (for the same URL). So at any computer where you have unrestricted Internet access (and I don’t have that at work), try pinging any URL you can think of e.g. Microsoft.com, Google.com etc. If you get a response to that ping then use an Internet lookup tool to find the IP address of the same URL, then check that you can ping that IP address. When you are satisfied that you have a URL/IP pair that can both be pinged, then try the same thing from within your network. My expectation would be that if you have DNS issues then the URL will not be pingable (because it cannot be resolved into an IP address), but the IP address ping will respond (because DNS is not required for that).
Your ‘Please check the name and try again’ is a hint that it could be DNS at fault, but is not really conclusive.
Since you have a connection to the router, are you able to log into the admin pages and take a look at the router status, particularly the WAN (Internet) status?
Your ‘Please check the name and try again’ is a hint that it could be DNS at fault, but is not really conclusive.
Since you have a connection to the router, are you able to log into the admin pages and take a look at the router status, particularly the WAN (Internet) status?