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Forum Discussion
ahmedalmuntafek
Jan 31, 2022Aspirant
C3600 v2
How to update Software of my modem router, I tried many ways, still cannot thru log in or nighthawk app. Thank you.
plemans
Feb 01, 2022Guru - Experienced User
You can't. On that device the firmware is built into the provisioning from your ISP.
and the ISP's rarely update the firmware, even when netgear supplies it.
ahmedalmuntafek
Feb 01, 2022Aspirant
Thank you very much, so it's time to replace it, high ping and latency.
- plemansFeb 01, 2022Guru - Experienced User
How are you testing it?
What device are you testing on?
Over wired? 2.4ghz? 5ghz?
What speeds do you pay for?
What speeds do you get hardwired into the router?
Got a screen snip of the cable connections page and event logs? (helps us check connection back to isp)
- ahmedalmuntafekFeb 01, 2022AspirantWill get back to you as soon as I can with all the info, thanks in advance.