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Forum Discussion
c3700 connection issue - only able to access a few websites
I came back from vacation to find that my c3700 would only access certain websites (Facebook, Gmail, Comcast, Wikipedia, and so on) but not the rest of the internet (Amazon, Reddit, CNN, Evernote). ...
I spoke to support over the phone and they seemed to think that this was an issue with the router/modem settings, but the person I spoke seemed to be reading off a script and wasn't able to tell me what firmware I should be running.
It also doesn't make sense since I hadn't changed any setting when the issue first popped up.
Does anyone have any ideas please? Support has been very frustrating.
Hello ng678
Have a couple questions for you
- Is issue happening on both wired or wireless?
- Is issue happening on all devices or just one?
- Try a different browser and reset the Internet history and cache.
- Make sure Advanced>Security> Block sites is configured to Never.
- Were you using parental control feature previously.
DarrenM
This issue occurs for both wired and wireless, on multiple devices (including a desktop windows 7, an iphone, and a macbook), also with multiple browsers on these devices.
No sites are currently blocked, and I have not ever used parental controls (although I cannot tinker with parental controls as doing so requires accessing the internet).