c3700 connection issue

I have the same exact problem. Worked fine for a month now, I have no internet access, but I am "connected". Same problem on WiFi and Ethernet.

However the guest network wireless LAN works perfect!
I noticed the IP range for the guest network starts at 192.168.1.1,0.
For the primary LAN IP it starts at 192.168.0.10.

Tried resetting the router etc.

Does anybody also have re loading trouble FB and instagram . Doesnt reload or show pictures??

ssciarratt wrote:
Does anybody also have re loading trouble FB and instagram . Doesnt reload or show pictures??

I am having the same issue. FB doesn't update and many pages are slow to load. Wish there was help at this forum.

Not a happy customer...
You all are correct. Netgear support is useless. I've had nothing but problems with the C3700. I have the same problem as many of you. My problem seems to be with 5G on the C3700. But there appears to be no way to turn off 5G signal even though manual shows screenshot where you should be able to turn it off. My screen looks the same but without the option to turn off 5G. I've rebooted this modem more times in the few months I've had it than I ever did with my other netgear modems in the last 10 years. Lately, Comcast even told me that the problem looked to be the modem.

Second problem...The updates page had a VPN hotfix. Ran the hotfix and got an error. Phone support wouldn't support it because I'm just past the 90-days of the free useless support. I've also seen something on the Netgear site where the C3700 doesn't supposedly support the hotfix, so why is it on the update page for the C3700?

I can now understand why this modem got only a 1-star rating and didn't even make the list for the best known modem manufacturers. Netgear used to have great products...what happened?

Now heading to buy a better brand rated modem for less than what I paid for (what I thought was) a quality Netgear product but actually works better as a paperweight.

Yes, the 90 day support is stupid. I now want to use this readyshare that is required if I want to add an external drive to pull from onto the modem/router, N600 C3700. Can't seem to do anything with it. The manual states how to do it, but nothing stated in the manual is available. I have spent 2 days trying to figure this out to no avail. So seems worthless. I spent all this money for what was at one time considered a very good piece of equipment. I have learned in the last few months I will never buy a netgear anything ever again, and have been busy telling everyone how worthless the company is in support. I know I use to see this external drive when I had it hooked up months ago, but now it is lost in never never land.

I'm having the same issue on my android phone and tablet. Everything is slow when i connect to WiFi, and the Netgear support is ridiculous. this only happens on my netgear C3700 router

Just want to confirm, same router model. virtually no wifi access, ookla speedtest.net gives me connection speed of ~0.12Mbps usually.

wired connection through comcast working great. but yeah. wireless is terrible and I feel very strongly that there are no interference issues. the wifi will work sometimes after I change some router settings, but then it goes back to incredibly slow.

thought it was an android bug at first, didn't really notice it until after I upgraded my android devices to 5.0, but confirmed with a new pc that wifi problems are coming from my router.

Same issue here. The router hooks up fine to the internet and might be good for a day or so, then loses connection and then reconnects, sometimes several times a day. We had speeds of about 10 meg and then not long after word the internet couldn't be 'throttled', we suddenly had up to 45 meg. now it's back down to 5 if we're lucky. When initially set up, connection and speed were bad and instructions were to use the reset button and after it finished booting up, disconnect power. This seemed to do the trick, but later on we would get the disconnects again. We have comcast and the firmware version on the router is several levels above what Comcast is supposed to be...not sure if this is the issue, but I will get with Comcast and see if it might be and have them trigger the version we're supposed to have. Ookla says 4 meg right now, so I'm going to power off the router and see if reboot gets the speed back up.

If so many customers are having this same problem, why is Netgear not helping us fix it? That seems like the rational thing to do.