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Forum Discussion
c3700 connection issue
Well I tried Netgear Support and they were zero help.... I have the C3700 - 100NAS Everything worked fine for a couple of months but now nothing except my 2 computers connect and works like normal ...
The source of the firmware is usually Netgear (maybe always, not sure about that), but it is provided only to ISP and includes ISP required modifications. So while Tech Support may not be able to provide a firmware solution there is still be some value in contacting them to see if they can help, especially since not all issues are firmware related and they often have answers to common problems. Where support cannot resolve the issue then it will still be logged and may lead to a firmware update in the future, however that still requires some discussion and action between Netgear and the ISP, which can unfortunately be slow.
So no, you don’t really have a ‘lemon’, but unfortunately due to the nature of the Netgear/ISP contractual setup changes can be slow to filter through, and if there is no ‘firmware solution’ then both the ISP and Netgear should offer some level of advice / investigation.
So no, you don’t really have a ‘lemon’, but unfortunately due to the nature of the Netgear/ISP contractual setup changes can be slow to filter through, and if there is no ‘firmware solution’ then both the ISP and Netgear should offer some level of advice / investigation.