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Forum Discussion
c3700 connection issue
Well I tried Netgear Support and they were zero help.... I have the C3700 - 100NAS Everything worked fine for a couple of months but now nothing except my 2 computers connect and works like normal ...
Hello wil12ken
If you are having intermit internet connections have you checked to see if you have a cable splitter between the the modem and the wall outlet if you do try removing it and go directly to the wall and test to see if your still having intermit connections. The other thing you could try is if you have another active cable outlet in your home is hook the modme up to it and test to see if your having issues. If you find either one of these to fix the problem I would contact your ISP and have them come check the lines. Hope to hear your feedback.
DarrenM
Thanks DarrenM for the thoughts.
I did move cable outlets and the same behavior has persisted. There is only 1 main splitter from the direct cable into my house. I actually have a second modem for work (not netgear/rented from comcast) running off the same splitter and it's does not experience any issues. My work modem is throttle at 5Mpbs and my home connection is 25Mbs. I am not sure that makes a difference.
I've made it a few days with only 1 reset on my home modem. If it doesn't stablize then I think you are correct that my last choice before replacing the Netgear Modem is having Comcast come out to check the line signal strength.
Thanks again.
I have a c3700 with Comcast as my ISP. My firmware version is 2.02.06. According to the Netgear site, it should be 2.02.26. I'm having a lot of connectivity issues. I spent nearly two hours on the phone with Comcast, and they were not very knowledgeable about how to update the firmware, and *thought* that it should get updated, if they "provisioned" the cable modem. They did that three times, including after a factory reset, but I'm still running 2.02.06. They couldn't even tell me if what they have themselves is newer than that. Very frustrating. Anyone have suggestions about how to proceed?
Hello glenn123
Unfortunately the Isp pushes all the firmware to the modem no way to manually update it. Other than the firmware did they test the signal strength or look for packet loss may the area is over utilized causing the connection issues? You may want to have a comcast tech come out and check the lines if tech support wasnt helpful with troubleshooting the issue.
DarrenM
Netgear used to be a great company now its ruined mainly by their tech support. So I was on the 99th day I decided to email them regarding my slow speed issue (on wired i get 101Mbps and wifi 5Ghz i get 11Mbps and 2.4Ghz I get 2.2Mbps).
They sent me a reply saying that support is not available to me since its over the 90day period and need to contact them for any basic issues (email was a template and no one bothered to read the email request i sent them. So I called their support team, the agent said that im over the 90day period and I only get free support via chat and email. :S
Here I am sitting duck with a $150 router. I have scanned for channels that my neighbours are on and set my channel to a unique one. I have no cordless phones or any other interfering devices (except for the microwave in the kitchen)
Can someone tell me if there is a fix. Also if i need a replacement unit from netgear the agent sent me a seperate email with some ridiculous prices ($30 upwards for a replacement unit)
Also according to Comcast they do not push any updates for these modems as they are not managed by comcast. Supervisor at Comcast said that we need to get the firmware from netgear and upload it manually. Apperantly Netgear is saying the opposite. God knows whats going on.. Can we all report this issue to the FCC. They are pretty serious about slow speed issues these days.