NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
c3700 connection issue
Well I tried Netgear Support and they were zero help.... I have the C3700 - 100NAS Everything worked fine for a couple of months but now nothing except my 2 computers connect and works like normal ...
Seriously. Can Netgear not see a pattern here? We're being told to contact Comcast for a firmware update, only to be told by Comcast that they don't push firmware down except for their settings. Come on!
I finally decided to scrap my Netgear modem/router and went with a Motorola. You know what? Bam. Problem solved.
So, thank you Netgear for giving me the runaround. You just lost another customer.
I finally decided to scrap my Netgear modem/router and went with a Motorola. You know what? Bam. Problem solved.
So, thank you Netgear for giving me the runaround. You just lost another customer.
Thanks for sharing that the new Modem solved your problem. I may join you shortly and like you it will NOT be a Netgear device.
Thank you very much for sharing. I am having the exact same issue with my C3700 and Comcast has been no help after talking to multiple reps and having two useless technichans come out that didn't even bother troubleshooting the lines. My speed slowed down greatly after Comcast sent through what they said was an increase in speed they are providing at no additional charge. But the opposite happened. Guessing this is when the firmware was changed.
I started troubleshooting the modem myself and stumbled upon the difference in the firmware version Netgear lists vs what I have, V2.02.06. After reading all the posts, it makes sense now that this is the problem. I can't believe that we are held hostage with what one company says it should be and the other pushes to the modem. There should be a way for us to download the proper firmware for the modem.
Glad to hear the issue is not happening with Motorola modems. This is likely to be my next step and will never ever by anything Netgear again.
I know we can report to the FCC regarding slow speed issues. But is there anyway to take these modem/gateways manufacturers like Netgear to the FCC? At least get them investigated for their lack of support?
Also does anyone know how much I have to pay netgear to get support if I am over the 90 day period?
Hello carl321
Here is the page that shows all of the support options and costs.
also we are investigating the issues with the speeds and connection issues but to clear up the issue with the Firmware. Netgear/Netgear support agents cannot manually update the FW on C3000/C3700 or any other Cable Modem router since there is no option to manually update the FW on any of our cable modems.
The FW update process follows the following procedure: Once Netgear develops a new FW for a cable modem that FW is sent to ISPs(MSOs) for certification regardless if the device is retail or not. Once the ISPs (MSOs) receive the FW they test it and it goes through their certification process. Once the FW passes the certification process and is certified the FW updates are pushed down to the users for ISPs that support this such as Comcast and TWC. NETGEAR has no control over how or when the actual FW updates are pushed to the Cable Modem Routers it is up to the ISP to determine if and when they want to push and implement the new firmware.
DarrenM
