NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
c3700 connection issue
Well I tried Netgear Support and they were zero help.... I have the C3700 - 100NAS Everything worked fine for a couple of months but now nothing except my 2 computers connect and works like normal ...
Hello glenn123
Unfortunately the Isp pushes all the firmware to the modem no way to manually update it. Other than the firmware did they test the signal strength or look for packet loss may the area is over utilized causing the connection issues? You may want to have a comcast tech come out and check the lines if tech support wasnt helpful with troubleshooting the issue.
DarrenM
I'm pretty confident that my issues have nothing to do with Comcast, as my wired computer is always OK. And I can usually get my wireless computers to get temporarily back online by switching them from the 2.4GHz SSID to the 5GHz SSID (or vice-versa). As a former Network Engineer, my professional opinion is that I'm a victim of bugs in the Netgear wireless router. Which is why I'd LOVE to get the firmware in my Netgear device updated. I note that, now, the webpage at http://kb.netgear.com/app/answers/detail/a_id/25477/~/current-firmware-version-for-netgear-cable-modem-routers says that the current Comcast firmware version is 2.02.06 (which is what I'm running), whereas a couple of weeks ago, it said the current Comcast firmware version should be 2.02.26. I'm just hoping that there really will be a new, fixed version of the firmware for Comcast to distribute, soon!!
UPDATE: My router has been stable for 3 weeks. No resets. I looked for comfirmation but I couldn't find for sure but I am almost positive that when I posted my problem on this thread my router firmware was v 1.01.11 and it is currently v2.02.06. The kb article was updated on 9/15/15 showing the v2.02.06 for comcast. http://kb.netgear.com/app/answers/detail/a_id/25477/~/current-firmware-version-for-netgear-cable-modem-routers.
I did have an issue with my cable in general about 10 days ago but I never lost Internet Connectivity. Actually, my internet connection was the only thing working. Comcast did come out and had to replace my DVR box. They also changed some connections as precaution and said that my signal was fine but a bit on the low side. They didn't expect that to create any problems but were going to boost at the street as a precaution. Tough to ignore this but I never lost internet connectivity or had any internet issues during this time so I don't feel this had any impact my historical interent connectivity issue. I could be completely wrong but logic doesn't support that...
However, I do see others stating they are having the problem with the v2.02.06 firmware so it might be a combination of issues. My connectivity was horrible and was resetting daily, sometimes twice a day. It's has been stable and strong for weeks. Knock on wood....