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Forum Discussion
fadi_nzr
Mar 16, 2016Aspirant
C3700 firmware update TWC
Hello, I am experiencing slowness in my wireless connection. I noticed that there's a newer version released from Netgear, and as you all no it's not possible for me to flash the mode with...
- Mar 17, 2016
Hello fadi_nzr
All firmware is pushed by the ISP they just need to send some hits and reboots to the modem to get the firmware to update. When you call TWC you may want to ask for there level 3 tech support as they are more skilled with modems.
DarrenM
DarrenM
Mar 17, 2016Sr. NETGEAR Moderator
Hello fadi_nzr
All firmware is pushed by the ISP they just need to send some hits and reboots to the modem to get the firmware to update. When you call TWC you may want to ask for there level 3 tech support as they are more skilled with modems.
DarrenM
rollie9999
Jul 26, 2017Tutor
I have same problem with Comcast with additional issue that router speed tests at 100 Mbs when 300Mbs is being supplied.
thought old firmware (1.0 vs 2.0) might be the issue. rebooted router several times myself. had ISP reboot router several times. had ISP completely remove router from their system and re-activate as if brand new install. Nothing worked. Called netgear support and they told me they'd fix my problem for $137 with one year service contract purchase which I'd probably have to do next time the firmware is upgraded as well.
think I'll just buy someone elses router next time that allows owner to upgrade firmware