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Forum Discussion
C3700 Firmware Update
I have a C3700-100NAS N600 Cable Modem with firmware version V1.01.11. I can not establish a PTPP VPN connection to my office. It appears that there is a newer firmware version (2.02.08) that suppo...
Hello mfs
All firmware for cable modems are pushed out Via ISP and they are different for each ISP.
http://kb.netgear.com/app/answers/detail/a_id/25477?cid=wmt_netgear_organic
DarrenM
I've been round and round on this recently as well. Purchased the router at WalMart last month. Attempted to get Parental Controls set up. New router can't log into OpenDNS via the Netgear Genie app. OpenDNS claims that it is due to old firmware on the router (currently 1.01.11). Opened a ticket with Netgear. Netgear informed me that FW older than V2.02.08 won't work with OpenDNS Parental Controls. Opened a ticket with Xfinity/Comcast. No firmware push in the past month...and no indication that they intend to. Surely Netgear knows what the ISPs are planning with regard to firmware for their products. Help?
Hello Fsbof
The ISP pushes out the FW when they approve it and are ready to release it so I have no info on when that would be.
http://kb.netgear.com/app/answers/detail/a_id/25477?cid=wmt_netgear_organic
DarrenM
Count me in as another frustrated customer (who is planning to return this device unless Darren has advice other than "The ISP pushes out the FW...")
Tried to update the firmware on my C3700 only to find on Netgear's support site that it must be pushed by my ISP, which is Comcast. Fine. Called them and finally got it escalated to Tier 3 support, only to be told they don't have the authority to flash a device that I didn't get from them and to be told by that person's (non-customer support saavy) supervisor Scott that if you plan to buy the product yourself, you need to support it yourself. Which, of course, you can't do because Netgear software (for this device) has no Update Firmware option and says the ISP needs to do the update. Unacceptable.
When I buy a product because it suggests it is compatible with an ISP, I expect it to be fully compatible with that ISP. Meaning the product manufacturer and ISP don't put their customers in a support Catch-22, including being able to upgrade it to the firmware level you claim the ISP supports (but won't help me download).
WOW is my ISP. The statement from Netgear site is NOT TRUE regarding this ISP. The WOW corporation states it operates an 'OPEN' system and would not interferre with any modem manufacture firmware update(s) The notion that ISP'sd need to 'approve' the firmware before it is 'PUSHED' to the device is INcorrect. WOW assured me this issue is SOLELY Netgear's.
So, someone's gonna get caught in a lie (or fraud).
Thanks
do you have anything in writing from WOW and any contact information.
I believe every modem sold in Retail market is upgraded by the ISPs directly.
Can WoW point to any modem out there is market which is upgraded by the vendor directly?
NTGR can provide FW to WoW if they are willing to push to their customers.
If you mean VOICE COMMUNICATION and Internet web pages -- HELL YES. Search it yourself. CALL WOW yourself!. Don't believe me? Google it.... Go to NETREAR'S SITE and simply 'SEARCH' for 'latest version' then go further.... community posts by NETGEAR site reps.
WOW!
