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Forum Discussion
C3700 Firmware Update
I have a C3700-100NAS N600 Cable Modem with firmware version V1.01.11. I can not establish a PTPP VPN connection to my office. It appears that there is a newer firmware version (2.02.08) that suppo...
I'm also in the same boat on this. Showing version 1.01.05 on my device with Concast's being 2.02.08
I unfortunately have yet to get a helpful person on the issue, they keep sending me to Netgear, and Netgear keeps wanting to charge me $180 for the anual service warenty (Which if you ask me is extortion) to look into the issue. I'm getting real close to buying a new modem, and trust me it won't be a Netgear this time
yah, Netgear is over for me. lousy support. finger pointing. no attempt to deal with modem related issues. no desire to assist the customer. apparently their equipment is not their problem once it leaves the shelf. I dont recall seeing an "as is - where is" sign or notice on the box or in the store.
I deal with IT gear for work. Theres a reason netgear isn't the stock in trade. I shall steer clear of Netgear in the future. And any recommendations i make shall include a suggestion to stay away from anything they make as well.You know its bad when I explained my bouncing around between companies to the most recent (rep number 6 I think I'm on now (doesn't caout the 10 Comcast reps I've also talked with)) Netgear rep, and he said we get this all the time... Wait really? So you guys are just ok sending customers around and around looking for answers??? At that point I've had it, told the rep Netgear has lost a customer and his response was just "ok that is fine" So I guess Netgear just really doesn't care at all.
I even got both the Comcast rep and the Netgear rep on a conference call together, and not only is the issue not solved, but the Netgear rep was rude to the Comcast rep. Really? We are trying to solve problems, not make more.
Good bye Netgear, I'm moving on to a company that actually cares about its products and customersI probably spoke with 10 reps from Comcast before I found one that knew how to upgrade my firmware, and he did it right away. It seems to be a lottery. You just have to keep calling. When someone says that Comcast can't help and it must be done by Netgear, politely say thanks, hang up, and call again. I spent way too long on hold, and this is a terrible system, but it eventually worked for me.