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Forum Discussion

mfs's avatar
mfs
Aspirant
Nov 21, 2016

C3700 Firmware Update

I have a C3700-100NAS N600 Cable Modem with firmware version V1.01.11.  I can not establish a PTPP VPN connection to my office.  It appears that there is a newer firmware version (2.02.08) that suppo...
Firmware
mac45's avatar
mac45
Initiate
Oct 13, 2017

WOW is my  ISP.  The statement from Netgear site is NOT TRUE regarding this ISP.  The WOW corporation states it operates an 'OPEN' system and would not interferre with any modem manufacture firmware update(s)  The notion that ISP'sd need to 'approve' the firmware before it is 'PUSHED' to the device is INcorrect.   WOW assured me this issue is SOLELY Netgear's.

 

So, someone's gonna get caught in a lie (or fraud).

 

 

Thanks

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Oct 13, 2017

    mac45

    do you have anything in writing from WOW and any contact information.

     

    I believe every modem sold in Retail market is upgraded by the ISPs directly. 

     

    Can WoW point to any modem out there is market which is upgraded by the vendor directly? 

     

    NTGR can provide FW to WoW if they are willing to push to their customers. 

     

    • mac66's avatar
      mac66
      Guide
      Oct 27, 2017

      If you mean VOICE COMMUNICATION and Internet web pages -- HELL YES.  Search it yourself.  CALL WOW yourself!.  Don't believe me?  Google it.... Go to NETREAR'S SITE and simply 'SEARCH' for 'latest version' then go further.... community posts by NETGEAR site reps.

       

      WOW!

    • chiefdn's avatar
      chiefdn
      Guide
      Oct 27, 2017

      <I believe every modem sold in Retail market is upgraded by the ISPs directly. 

       

      Can WoW point to any modem out there is market which is upgraded by the vendor directly? >

       

      Funny, it has been my experience that EVERY modem manufacturer but Netgear supplies firmware updates directly.  When they stop supplying updates, the product is considered 'no longer supported'.  NETGEAR products are 'no longer supported' as soon as you open the box.