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Forum Discussion
dstack
Jan 29, 2017Aspirant
C3700 Invalid MAC address
Time Warner is unable to activate my C3700 because the MAC address is invalid. I have given them the MAC address many times however they claim it is invalid.. Has anyone else experienced this? If s...
- Jan 31, 2017
Thanks DarrenM. The modem is ok. I have learned that Time Warner has it assigned to my previous account and they have not found anyone who knows how to reassign it.
As much as it pains me it looks like I will be buying a new router and using Time Warners modem.
DarrenM
Jan 31, 2017Sr. NETGEAR Moderator
Hello Dstack
If there is something wrong with the modem I would suggest contacting Netgear support if it is still under warranty they can help resolve the issue.
https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
dstack
Jan 31, 2017Aspirant
Thanks DarrenM. The modem is ok. I have learned that Time Warner has it assigned to my previous account and they have not found anyone who knows how to reassign it.
As much as it pains me it looks like I will be buying a new router and using Time Warners modem.