NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

SpoNet1100's avatar
SpoNet1100
Aspirant
Dec 29, 2015

C3700 keeps dropping 5 GHz internet connection

I have a C3700 cable modem/wireless router which keeps dropping connectivity to the internet on just the 5 GHz band. I have it set up with seperate SSIDs for 2.4 and 5 GHz. The 2.4 band and wired internet connections are flawless however about once a week I loose internet connectivity on just the 5 GHz link. Signal strength is full bars for both bands. I have several devices and they all show loss of internet connectivity. A reboot restores functionality. It's done this since I purchased it about 4 months ago. Only firmware fixes I see posted address a VPN issue. Any solutions??

Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Dec 30, 2015

    SpoNet1100

     

    Have you tried changing the channels on the 5ghz network to see if something is interfering with the 5ghz signal.

     

    DarrenM

    • SpoNet1100's avatar
      SpoNet1100
      Aspirant
      Jan 05, 2016

      Yes I have as well as changing the bandwidth setting. It still drops the internet access in 3-7 days on the 5 GHz band. Signal strength shows all bars when it's good and when it's not so I don't believe there's an interference issue. Also used the Wifi Explorer app to look at other wifi users in the area. The channels I use are relatively open with little interference potential.