Forum Discussion

Aspirant

Mar 22, 2019

Solved

C3700 slow speeds

I just switched accounts with my service provider today to keep the introductory rates. I have the same plan as before (200 Mbps). With everything same, while I was getting ~200Mbps download and ~34M...

plemans
Mar 22, 2019
scorpion3 wrote:

Thanks for your response.

I am using Optimum (only option I have). I dont know how to update modem association with account, I am guessing that's something the technician would have done?

i've never used optimum. it would take a technician to change the association but if the only thing changed was accounts, i'm inclined to think thats were the problems coming from.

scorpion3

Aspirant

Mar 22, 2019

Thanks for your response.

I am using Optimum (only option I have). I dont know how to update modem association with account, I am guessing that's something the technician would have done?

plemans

Guru - Experienced User

Mar 22, 2019

scorpion3 wrote:

Thanks for your response.

I am using Optimum (only option I have). I dont know how to update modem association with account, I am guessing that's something the technician would have done?

i've never used optimum. it would take a technician to change the association but if the only thing changed was accounts, i'm inclined to think thats were the problems coming from.

scorpion3
Aspirant
Mar 22, 2019
Yes that was it. After the previous 2 support folks tried to sell me inhouse tech support, the 3rd one right away asked for the MAC and it was the 1st thing he checked. Looks like it all depends on who you get on the other end.