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Solved
C3700 WiFi connection issue with nest protect
Has anyone ever been able to connect Nest Protect to Netgear C3700? It seems I have exhausted all options from customer support. Terrible Comcast Customer Support can't connect to the modem to check...
DarrenM, Thanks for following up and trying to help! No WPS Button. But,
I GOT IT TO WORK! :smileytongue:
Here's what worked step by step so no one ever has to go through this headache.If you have an extender, disconnect it.
Reset you phone and router.
Place the Protect ten feet from your router.
TURN OFF YOUR MOBILE DATA ON YOUR PHONE.
CONNECT TO YOUR WIFI VIA NON- 5G. USE 2.4
Hold the Protect button for twenting senconds until you hear the version number. (about 25 seconds) This resets the Protect.
Stand ten feet from you protect with your phone. (This is what I think made the difference)
Launch your Nest app and Add Product.
After entering the code on the back of the Protect, select it when found.
Be patient and PRAY it finds your network! :smileylol: (It should, if I didn't leave out a step)
This is for the C3700/N600 Modem/Router
Hello rooster7d5
Does the Protect have a WPS button that you can try to connect via WPS?
DarrenM
DarrenM, Thanks for following up and trying to help! No WPS Button. But,
I GOT IT TO WORK! :smileytongue:
Here's what worked step by step so no one ever has to go through this headache.
If you have an extender, disconnect it.
Reset you phone and router.
Place the Protect ten feet from your router.
TURN OFF YOUR MOBILE DATA ON YOUR PHONE.
CONNECT TO YOUR WIFI VIA NON- 5G. USE 2.4
Hold the Protect button for twenting senconds until you hear the version number. (about 25 seconds) This resets the Protect.
Stand ten feet from you protect with your phone. (This is what I think made the difference)
Launch your Nest app and Add Product.
After entering the code on the back of the Protect, select it when found.
Be patient and PRAY it finds your network! :smileylol: (It should, if I didn't leave out a step)
This is for the C3700/N600 Modem/Router
I don't know if openening ports 80,443, 1935, 9543 and 11095 made a difference. I'd try without first, all of my other products had no problem, then go through this option.
and turn your Blutooth on