Forum Discussion

Tutor

Dec 31, 2021

C3700 WiFi Intermittent Internet Connection Issues - Spectrum Internet Provider

Hello, I've been having internet connection issues for about 3 weeks. The internet is working fine, then I lose connection. Typically, I turn the modem off and then back on, and everything is f...

plemans

Guru - Experienced User

Dec 31, 2021

1. does it happen on wired devices AND wireless or just wireless?

2. do you have a screen snip of the cable connections page and the event logs? That helps us check the connection back to the ISP

Nick540R

Tutor

Dec 31, 2021

Thank you for the response.

1) I only have wireless connections. Not sure I have a LAN cable to connect to anything

2) How do I see those pages so I can provide a screenshot?

Thanks, again!

plemans
Guru - Experienced User
Dec 31, 2021
https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router

https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
- Nick540R
  Tutor
  Jan 02, 2022
  Thank you. I'll work to abtain this information and post the screenshots.
  
  To be continued...
- Nick540R
  Tutor
  Jan 03, 2022
  Hi, could not connect using the link in the two links you provided. Error as shown in the attached.
  - plemans
    Guru - Experienced User
    Jan 03, 2022
    so you're not able to log into the router at all?
    
    have you tried factory resetting and reinstalling it?