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Forum Discussion
C3700 Won't Connect with TWC
I just had a C3700 replaced under warranty, and when I got the replacement in the mail it wouldn't connect to my Time Warner Cable internet service. Everything appears to boot up and I can access the ...
Tj1130 Did you call TWC and provide them with the MAC address of your replacement? TWC needs it in order to authorize your modem to access their network.
TheEther Yes, we checked and rechecked the MAC address several times. I also tried resetting the device to its factory settings several times. After about 4 hours of troubleshooting with TWC and a few unhelpful phone calls with Netgear I decided to cut my losses and buy a new Motorola modem. I got it in the mail today and after registering it with TWC it worked with no problem.