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Forum Discussion
Solved
C3700
My router loses connection to network several times per day for several minutes at a time. ISP Comcast says that problem is not with them. n This has been going on for several months, and I bought my modem/router as new this past May.
I can't tell you what to do.
There's con/pro's to both.
1. call comcast: if it is a line it could fix it. If the problems internal to the home or the modem, they can potentially charge for tech visits
2. new modem/router. if its the line, the probably won't fix the issue.
3. rent one. con: costs $ but comcast is reponsible for making sure it works.
16 Replies
do you have a screen snip of the cable connections page and logs? Those help check the signal back to comcast. they're great at saying "its not our lines" as a first response even if it is.
Do wired and wireless devices drop?
I only have wireless. Here are some snips that I took. Do these help identify the problem?
posted photos need to be approved by a moderator and that can take a while.
if you click on "choose file" and attach them, they can be viewed but its limited to 1 per post so you have to do each one seperate.