C3700v2 - firmware on admin screen is later than the latest version offered by Netgear?

The service provider had to make three trips out to my residence but they eventually replaced the entire line and the connection has been consistent. Appears it had nothing to do with the firmware.

If anyone encounters this in the future please be sure the technician inspects the line inside your house, outside to the pole, and also across the road if your line warrants that. The first tech replaced the line from our house to the pole and declared success. We had signal issues 30 minutes after he left. The second tech found signal issues and shorts with the line from the house entry point to the modem so he re-did that and declared success, and then we had signal issues 30 minutes after he left. The third tech found signal issues in the cable leading from the bup pole across the street to the main pole, so he replaced that and the splitter box where all the other neighbors tap in. I'm not sure how you ensure the tech does this because they'll get offended if you scrutinize their work, but I just wanted to stress the importance of a comprehensive analysis of the entire line.