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Forum Discussion
JohnDThompson
Jun 18, 2022Tutor
C6220 dropped connection
C6220, firmware V1.01.26 Just had an eisode where the connection (both wired and wireless) dropped for several minutes. Checked the logs when I was able to connect to tthe rouer and found this: ...
FURRYe38
Jun 18, 2022Guru - Experienced User
Lots of errors and criticals. Your ISP will need to check into this with you.
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
JohnDThompson
Jun 18, 2022Tutor
No splitters on the cable. Using the cable Spectrum provided when they hooked it up. I'll ask Spectrum to take a look.
Here's the "Connection" details:
| Frequency start Value | |
| This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. | |
|
Startup Procedure
| Procedure | Status | Comment |
| Acquire Downstream Channel | 537000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enable | BPI+ |
| IP Provisioning Mode | Override MDD | IPv6 only |
Downstream Bonded Channels
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables |
| 1 | Locked | QAM256 | 9 | 537000000 Hz | -6.5 dBmV | 38.7 dB | 0 | 0 |
| 2 | Locked | QAM256 | 10 | 543000000 Hz | -6.2 dBmV | 39.0 dB | 1 | 0 |
| 3 | Locked | QAM256 | 11 | 549000000 Hz | -6.7 dBmV | 38.6 dB | 2 | 0 |
| 4 | Locked | QAM256 | 12 | 555000000 Hz | -6.5 dBmV | 38.6 dB | 1 | 0 |
| 5 | Locked | QAM256 | 13 | 561000000 Hz | -6.3 dBmV | 38.9 dB | 0 | 0 |
| 6 | Locked | QAM256 | 14 | 567000000 Hz | -5.8 dBmV | 39.2 dB | 1 | 0 |
| 7 | Locked | QAM256 | 15 | 573000000 Hz | -6.3 dBmV | 38.6 dB | 0 | 0 |
| 8 | Locked | QAM256 | 16 | 579000000 Hz | -7.0 dBmV | 38.2 dB | 1 | 0 |
Upstream Bonded Channels
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Locked | ATDMA | 89 | 5120 Ksym/sec | 17600000 Hz | 40.8 dBmV |
| 2 | Locked | ATDMA | 90 | 5120 Ksym/sec | 24000000 Hz | 41.0 dBmV |
| 3 | Locked | ATDMA | 91 | 5120 Ksym/sec | 30400000 Hz | 41.8 dBmV |
| 4 | Locked | ATDMA | 92 | 5120 Ksym/sec | 36800000 Hz | 43.0 dBmV |
Current System Time: Sat Jun 18 09:26:31 2022
- FURRYe38Jun 18, 2022Guru - Experienced User
The power is a bit too low. I would have the ISP see if they can increase the power up into middle range.
- plemansJun 20, 2022Guru - Experienced User
Your power levels aren't actually to low. They should be from -7.5dbmv to 7.5dbmv. You're in that range. So saying yours is to low, isn't accurate.
But that's just a general overview or power levels as you're modem only connects to 8 channels. there's a wide range of channels and there can be issues on other channels that aren't showing up that it might be switching around from. That's where the actual logs help. (and show you have issues with the t3 errors)
I'm suspecting this because your upstream to downstream power levels don't align. If the downstream is where yours is at, we'd expect your upstream to be higher than what it is. So there's something causing signal interference.
Whether its a cheap rb6 cable, splitters, a signal attenuators, etc. There's something in line thats causing signal issues.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this. If none of that helps, the ISP needs to check the line.